Enterprise Technology Blog

Observations from the intersection of people, processes and systems

Enterprise Technology Blog header image 4

Entries from July 2008

Bausch & Lomb rolls customer service under IT

July 25th, 2008 · Posted by Mark Palony · No Comments

It’s been too long since I’ve posted and have nothing to blame it on other than time, or lack thereof. 
This item from the IT Failures Blog at ZDNet came to me via Twitter.  Michael Krigsman, the IT Failures blog blogger, picked up the story from ZDNet’s Larry Dignan.  Larry is Editor in Chief of ZDNet and Editorial Director of [...]

[Read more →]

Tags: Enterprise Software